Increasingly, they are also valid and important channels through which consumers solicit and receive customer service.According to the Q2 2016 Sprout Social Index, 90 percent of surveyed consumers have used social media in some way to communicate with a brand.; Additionally this option does not disable all re INVITE operations.; It only controls Asterisk generating re INVITEs for the specific ; purpose of setting up a direct media path.For most companies, Facebook and Twitter will be the primary focus for social care, but some brands may find that their customers also frequent Google , Linked In, Pinterest, Instagram, or other social sites. ; This setting also affect direct RTP ; at call setup (a new feature in 1.4 - setting up the ; call directly between the endpoints instead of sending ; a re-INVITE).See also the closely related setting directrtpsetup.
;directmedia=yes ; Asterisk by default tries to redirect the ; RTP media stream to go directly from ; the caller to the callee.What’s more, over a third (34.5 percent) said they preferred social media to traditional channels like phone and email."Social care" is not a new concept, yet providing multi-channel support that includes social media can present real challenges for B2B and B2C companies both large and small—as well as opportunities to positively impact sales and customer loyalty.When you mute a Direct Message conversation, you will still receive new messages, but you won’t receive a notification each time.How to mute from within a Direct Message conversation: You can report an individual message or an entire conversation.